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website, online services & subscriber terms of use

please use the links below to access terms and use for applicable services.

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website & online services terms of use
these are the terms and conditions (the “terms and conditions”) regulating the access to and/or use of this website and any other portal, including the Etisalat Nigeria self-service platform (“myetisalat”), or extranet or mobile application linked to this website (hereinafter collectively referred to as the “site”); and the use of any services provided by Etisalat Nigeria on the site (together, the “online services”) by you (the “user” or “you”).

by accessing this site and/or using the online services, you agree that you have thoroughly reviewed these terms and conditions; that you fully understand the same; and that you agree and accept to abide by these legally binding terms and conditions. by continuing to access this site and/or use the online services, it would be deemed that you have read and consented to these terms and conditions. if you are an Etisalat Nigeria subscriber or customer, please note that you are also bound by the terms and conditions of service applicable to Etisalat Nigeria’s subscriber and customers.

accessing the site
the user is hereby permitted by Etisalat Nigeria to access and use this site and/or the online services, subject to these terms and conditions. Etisalat Nigeria reserves the right to withdraw this permission and/or to amend these terms and conditions, without notice and without providing any reason. Etisalat Nigeria reserves the right, at its discretion, to restrict access to any part or the whole of this site or any online service at any time and for any period whatsoever.

the user hereby understands and agrees that access to this site and the online services may be affected by events which may be outside or beyond the control of Etisalat Nigeria.  Etisalat Nigeria shall not be liable to you or any other person for any inability to access this site, the unavailability or limitation of availability on this site or limitation in the use of any of the online services for any period of time.  where Etisalat Nigeria (or any agent or delegate of Etisalat Nigeria) provides the user with any identification code, password or other information as part of Etisalat Nigeria’s security procedures in connection with access to this site or any online service the user hereby agrees and undertakes to keep such information confidential and shall not disclose such information to any third party. the user is and shall remain responsible for any use of or access to this site, or any online service, occurring through the use of the user’s password or any other identification code and absolves Etisalat Nigeria from any liability in respect of such usage.

the user shall not use or permit or otherwise enable the use of this site, or any online service for fraudulent purposes or for any other purpose not expressly authorized or permitted by Etisalat Nigeria. the user is responsible for ensuring that any person who accesses the site or any online service through the user’s facilities or internet connection is aware of these terms and conditions and complies with the same.

alterations to the site and online services
Etisalat Nigeria may periodically update and improve the site. in this regard, changes to access, the content, presentation and nature of this site and the online services may occur at any time, without any prior or subsequent notice to the user.  Etisalat Nigeria will use reasonable efforts to ensure that the contents of the site and the online services are accurate at the time that they are uploaded on this site. please note, however, that such information may be out of date at any particular time of reference. the user acknowledges and agrees that the information contained on this site, including information regarding the online services, may not be accurate and/or up to date and Etisalat Nigeria shall not be liable for any liability incurred or loss suffered as a result of reliance on such out of date or inaccurate information.

services, promotions and offers
all services, promotions, offers and other material information on this site are subject to availability as may be determined by, and in the absolute discretion of Etisalat Nigeria. the user agrees that all of the services, promotions and offers set out on this site are subject to the provisions of these terms and conditions in addition to any specific terms and conditions or agreements relating specifically to such services, promotions or offers.  Etisalat Nigeria reserves the right, in its absolute discretion, to suspend the site, and or any online service, promotion or other program available on this site at any time.

use of myetisalat service
where the user accesses or uses the myetisalat service (whether as an authorized user or not, whether as a subscriber to Etisalat Nigeria’s services or not), the user agrees to be bound by the following additional terms and conditions:

Etisalat Nigeria provides no warranty regarding, and takes no responsibility for, the accuracy or the quality of any information which the user receives or accesses from the myetisalat service;

Etisalat Nigeria provides no warranty that the information requested by the user from the myetisalat service will be available at all times or that the service will be fault free;

the user is completely responsible for any reliance on and the use of the information received through the myetisalat service;

where the user purchases goods and services through myetisalat from content providers, the user acknowledges that such goods and services are purchased under the terms and conditions provided by those content providers. Etisalat Nigeria shall not be responsible for the security or protection of any bank card details provided to such content providers when purchasing their goods and services, and shall not be liable to the user for any loss or damage suffered due to the unauthorised use of such bank card details or for any invalidated bank transaction relating to the card;

the user is responsible for backing up and safeguarding his or her data and Etisalat Nigeria shall be entitled to delete data or use data as may be required, in accordance with relevant laws and regulations;

although Etisalat Nigeria shall endeavor to maintain the security of the information on the site, Etisalat Nigeria cannot guarantee that the information the user receives or supplies in its use of the myetisalat service will be secure at all times;

the user acknowledges and agrees that he or she is fully responsible for the protection of his/her myetisalat account password(s) and for all usage of his/her account;

Etisalat Nigeria may at any time modify, discontinue or suspend the user’s access to the myetisalat service without notice to the user;

Etisalat Nigeria may also suspend the user’s access to the myetisalat service where the user breaches these terms and conditions; or if the user misuses the myetisalat service in the reasonable opinion of Etisalat Nigeria;

the user hereby indemnifies and holds Etisalat Nigeria, its officers, agents, other partners and employees, harmless from any claim or demand made by any third party due to or arising out of the user’s use of the myetisalat service; the user’s breach of these terms and conditions or the user’s violation of any rights of another user of the myetisalat service.

intellectual property rights
Etisalat Nigeria is the owner or licensee of, all its intellectual property rights (as defined below) in relation to any material displayed or published on this site except where otherwise stated. all data, including logos, designs, marks, get-ups, products, product names, trade, service or other names (all, together with materials published or content on this site, collectively referred to as “intellectual property”) are part of the proprietary information of Etisalat Nigeria and or its licensor(s). the user shall not, and shall procure that any person who gains access through such user shall not use such intellectual property in any way or manner not specifically authorised by Etisalat Nigeria. such unauthorized use shall constitute a breach of the said intellectual property rights. the user shall not modify any copies of any intellectual property howsoever obtained from the site. Etisalat Nigeria or any other person who contributes any intellectual property to this site must always be expressly acknowledged as the proprietor of such intellectual property by the user in a clear manner. the user is expressly prohibited from using any part of the intellectual property for any purpose whatsoever without first obtaining licence from Etisalat Nigeria (or any other relevant licensor) prior to such use. any actions by the user in breach of the terms of these terms and conditions will result in the immediate termination/cessation of the user’s right to use this site and the user shall immediately destroy or return any copies of the offending materials held by him or her. Etisalat Nigeria reserves all rights applicable under relevant law to seek legal and/or equitable redress for such breach.

liability of Etisalat Nigeria
the user’s access to and use of this site, myetisalat and all other online services for any purpose and the use of any data or information obtained by the user from this site is at the sole risk of the user. the information and other materials contained on this site, and online services are provided without any guarantees or warranties as to their accuracy, completeness or suitability for the user’s purposes. no warranties, representations or conditions of any kind, whether express or implied, shall apply against Etisalat Nigeria in respect of the use of this site and/or the online services by you to the maximum extent permissible by law.

Etisalat Nigeria does not warrant or guarantee continuous access to this site or any online service provided through the site nor does it warrant nor guarantee that such services will be available at all times.  Etisalat Nigeria shall not be liable for any loss whatsoever or howsoever arising as a consequence of any non-availability of the online services or inability to access this site or myetisalat service. the confidentiality of any communication or information submitted on or through this site is not guaranteed, as due to reasons beyond Etisalat Nigeria’s control, such communications or information may be unlawfully intercepted or accessed by persons other than the intended recipient.  Etisalat Nigeria shall not be liable for any loss, injury or damage whether direct or consequential arising out of any such compromise of confidentiality.

with respect to content displayed on this site (“content”), Etisalat Nigeria does not, make any warranty as to the accuracy and completeness of the content. to the extent permitted by law, Etisalat Nigeria and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the content whether or not this is caused by a negligent act or omission of Etisalat Nigeria. Etisalat Nigeria shall not accept responsibility or any liability in respect of access to other content through the use of this site.

Etisalat Nigeria (and any member of the  Etisalat Nigeria group, affiliate, employee or contractor or any third party connected to Etisalat Nigeria) hereby expressly excludes itself from any liability for any direct or indirect or consequential damage or loss (including, but not in any way limited to, loss of profits, income, revenue, savings and anticipated savings, data, goodwill, time and other resources) incurred or claimed by any user in connection with the use of (or inability to use) this site, the myetisalat service, any online service or any information or data derived therefrom, whether in tort (including to the extent possible, negligence), breach of contract or otherwise, either as a consumer, customer, business or private user.

information gathered from user
the user hereby acknowledges that Etisalat Nigeria may access, gather or process information about or belonging to the user, and the user’s use of this site or online services in accordance with Etisalat Nigeria’s privacy policies from time to time in force. by using this site, the myetisalat service and/or any other online service provided on or through this site, the user consents to such gathering, processing and use of such information.

interaction on or with our site
this site may contain links to other sites and resources provided by third parties and persons other than Etisalat Nigeria. the aforementioned links are provided for your information only and the inclusion of such links does not constitute or imply an endorsement by Etisalat Nigeria of such sites or links or of the information or materials contained therein.  Etisalat Nigeria does not have control over the contents of those sites or resources, and accepts no responsibility or liability for them or for any loss or damage that may arise from the use of same by the user.

the user shall not misuse this site, myetisalat or any other online services in any manner whatsoever, whether willfully or negligently. in particular, without limiting the generality of the foregoing, the user shall not, whether by omission or commission, introduce any malware or other material which is harmful, malicious or capable of harvesting information from this site or harvesting information from other users or doing anything which may reasonably be considered by Etisalat Nigeria as unacceptable. the user shall not procure or attempt to procure any person to attempt, or facilitate any attempt to gain unauthorized access to this site, the myetisalat service or any other online service (or any computer or server on which this site, myetisalat or online service can be accessed) or any information contained herein or hosted hereon. the user shall not carry out any action or attempt to carry out any action which might affect the performance or availability of this site, myetisalat service or any other online service (including any attempts to compromise or otherwise interfere with this site or the myetisalat service or any other online service).  Etisalat Nigeria shall not be liable for any malware or other harmful material that may affect the computer, phone or other device (or programs, data, database or any server) of the user by virtue of the use of or access to this site or by the downloading of any material hosted on this site or linked to the same.

the user may link this site’s homepage to its website, provided such link is made in a way that is fair and legal and does not damage our reputation or take advantage of our reputation in any way. notwithstanding the foregoing, the user is expressly prohibited from establishing any link in such a way as to suggest any form of association, approval or endorsement on the part of Etisalat Nigeria. The user shall not establish a link to the Etisalat Nigeria site, from any website that is not owned by the user. Etisalat Nigeria reserves the right to withdraw linking permission immediately and without notice, upon which the user must immediately withdraw such link.

regulatory
Etisalat Nigeria may vary or revise these terms and conditions if new legislation, statutory instruments or other governmental regulations or licenses make it necessary or, otherwise as Etisalat Nigeria deems appropriate from time to time. It is the responsibility of the user to review these terms and conditions from time to time and Etisalat Nigeria shall not be obligated to notify the user of any changes to these terms and conditions, and the user shall be and remain bound by these terms and conditions, notwithstanding any such variation.

these terms and conditions shall be governed, construed and shall take effect in accordance with the laws of Nigeria. It shall be subject to the jurisdiction of the Nigerian courts. The invalidity, unenforceability or illegality of any part of these terms and conditions shall not affect the validity or continuation in force of the remainder of these terms and conditions.

no failure to exercise, nor any delay in exercising any right or remedy under these terms and conditions, on the part of Etisalat Nigeria, shall operate as a waiver, nor shall any single or partial exercise of any right or remedy prevent any further or other exercise thereof or the exercise of any other right or remedy. the rights and remedies provided in these terms and conditions are cumulative and not exclusive of any rights or remedies provided by law or otherwise.

if, at any time, any provision of these terms and conditions is or becomes illegal, invalid or unenforceable in any respect under any law of any jurisdiction, neither the legality, validity or enforceability of the remaining provisions nor the legality, validity or enforceability of such provision under the law of any other jurisdiction will in any way be affected or impaired.

Etisalat Nigeria shall not be liable in respect of any breach of these terms and conditions due to any cause beyond its reasonable anticipation including but not limited to an act of God, inclement weather, act or omission of Government or public telephone operators or other competent authority or other party for whom Etisalat Nigeria is not responsible.

subscriber terms & conditions

These terms and conditions (“T&Cs”) set out the terms and conditions under which Emerging Markets Telecommunication Services Limited (“EMTS”, “Etisalat Nigeria”, “we”, “our”, “us”) shall provide the Services (as hereinafter defined) to you. Please read the following T&Cs very carefully. By accessing or using the Services, you acknowledge that you have read, understood and agreed to be bound by these T&Cs as may be updated by us from time to time.

definitions & interpretations

Access Charge                          

means the amount a postpaid Subscriber must pay for access to the Network.

Agreement

means these T&Cs 

Call Costs

means the cost of any telephone calls or telephone messages made or incurred on the Subscriber’s telephone number. 

Charges

include but are not limited to the Access Charge (if applicable), the Call Costs, data usage charges and any other sums payable by the Subscriber in respect of the Services as are advised by Etisalat Nigeria from time to time. 

Effective Date                                   

means the date on which Etisalat Nigeria shall commence provision of the Services to you being the date on which your SIM is activated on the Network 

Force Majeure

means acts of God, acts of government, acts of third parties, proclamations, regulations or appropriations, strikes, picketing, boycott, lockouts or other industrial disturbances, interference by any government agency or official (whether legal or illegal), acts of public enemies, fibre cuts, sabotage, vandalism, blockades, embargoes, wars, revolutions, insurrections or riots, national emergency, epidemics, landslides, fires, storms, floods, explosions, civil commotion, invasion, threat of or preparation for war, fire, earthquake, subsidence, epidemic or any other similar cause beyond the control of a Party to this Agreement and which is not reasonably foreseeable at the date of this Agreement but does not apply to payments of monies due or owed.

Network                                               

means the telecommunications network operated by Etisalat Nigeria and used to provide the Services. 

Network Operator                            

means Etisalat Nigeria or such other company engaged by Etisalat Nigeria for the purpose of operating the Network.

Party

means either the Subscriber or Etisalat Nigeria and “Parties” should be construed accordingly. 

Password                                             

means any code, word or number unique to the Subscriber, allocated for the purpose of identifying a Subscriber, including but not limited to any personal identification number. 

IPR

means any copyright, extended or revived copyright, design right, registered design right, patent, performer’s right, trade mark, database right or any similar right exercisable in any part of the world, including any application for registration of any patent, trade mark, registered design or similar registerable rights in any part of the world. 

Services                                               

means any telecommunications services, internet services and any other services provided by Etisalat Nigeria to the Subscriber through the SIM. 

Service Provider

means any third party used by Etisalat Nigeria to provide the Services and includes independent third party providers of VAS. 

SIM                                                       

means Subscriber Identity Module, which is used to access the Services. 

Subscriber, “you”, “your” “yours”                                                

means the user of the Services. 

Supplemental Conditions

means any further conditions or limitations to the use of the Services contained in any other medium including but not limited to any information brochure or other document issued by Etisalat Nigeria. 

VAS                                                       

means Value Added Service 

  1. provision of services

 

 

  1. SIMS and allocation of subscriber telephone number 

3.1          Subject to our being satisfied that you have complied with any required application and registration process, we shall provide you with an available telephone number encoded on a SIM card to enable you access the Services. We reserve the right to charge fees for the issuance of a SIM card or a replacement SIM card.

You must immediately notify our customer care service and report to the police any loss, fraud, dishonest use or theft of your mobile equipment or SIM card. You will be liable for all charges arising from the lost or stolen SIM card and/or the fraudulent use of the Services until we receive a credible request from you for disconnection and/or suspension of the Services. Please note that the replacement of lost or stolen SIM cards will be at an additional cost to you.

Notices to the Subscriber shall be provided periodically through SMS and IVR channels and will be regularly updated on this website (www.etisalat.com.ng) 

If any term in this Agreement is declared by law, regulation or a court of competent jurisdiction to be illegal or unenforceable, the validity of the remaining terms shall be unaffected and, if possible, the provisions of the clause may be modified to render it valid and enforceable, otherwise, the obligations of the Parties will be construed and enforced as if the Agreement did not contain that term. 

By continuing to use our Services, you shall be deemed to be bound by these T&Cs.

privacy policy

we recognize the importance of protecting the privacy of all information provided by users of our services and shall endeavor to keep your information private and confidential.

you acknowledge that by using the services, some of your personal or personally identifiable information will be collected by us and may be passed on to third parties. this information may include: your name, address, job title, telephone number, email address and financial information necessary to conclude contracts and enable administration and management of services or products to which you intend to or have subscribed. the type of information collected will depend on the nature of the product or service demanded. we shall only collect information that is necessary for the provision of the services or products that you have subscribed to or to comply with statutory or regulatory or administrative obligations. you hereby consent to and authorize us to keep and compile records of the aforementioned information and to release same as may be necessary for the efficient provision of the services or products as well as to relevant regulatory, governmental and security agencies as may be required under applicable laws.

where applicable to you, you hereby grant to us the right to make enquires of any credit record with any relevant financial institution and/or credit reference agency and/or any other party to confirm your creditworthiness.

you grant to us the right to share information relating to you and your use of the services (including your subscriber registration information) with our service providers and any lawful authority.

 

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