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Frequently Asked Questions

  • 1. how do I get my complimentary data?

    recharge at least ₦100 in a week (beginning at midnight on Monday and ending on Sunday at 11.59pm). once your total recharge within the week reaches ₦100, you’ll get an instant reward of 10MB free data.

  • 2. how many times do I need to recharge?

    to get 10MB free data, you need to recharge at least ₦100 in one or more recharges.

  • 3. will I get more bonus if I load more than ₦100 in a week?

    no. you’ll get 10MB free data only once per week, no matter how many times you recharge.

  • 4. can I use my bonus anytime I want?

    yes. the free data is valid for seven days from the day you get it.

  • 5. how do I know that I have my data bonus?

    to confirm that you have free data bonus, dial *228#. you’ll receive SMS showing your data balance.

  • 6. what happens to my data bonus if I opt out of easystarter?

    you’ll still have your free data bonus, but you’ll only be able to use the free data until it expires.

  • 7. can I roll over any of my unused 10MB data?

    no.

  • 8. what do I get on you & me service?

    ₦300 free airtime to call five special numbers every week.

  • 9. what do I need to do to enjoy the service?

    a single recharge of ₦200 will give you ₦300 every week.

  • 10. what if I recharge less than ₦200?

    if you recharge ₦100, you’ll get ₦100 free to call your you & me number.

    if you recharge an additional ₦100 in the same week, you’ll get ₦200 to call your you & me number.

  • 11. how do I register my you & me number?

    dial *233*1* (etisalat number)# or dial *200#, select prepaid then select easystarter

  • 12. how do I remove a you & me number?

    dial *233*2* (etisalat number)# or dial *200#, select prepaid then select easystarter.

  • 13. if I opt out of easystarter what happens?

    you won't be able to call any of your you & me numbers for free

  • 14. how many numbers can I register on my you & me service?

    you can register up to five numbers.

  • 15. how do I find out what my you & me numbers are if I forget?

    dial *233#.

  • 16. will I get my ₦300 you & me every time if I load more than ₦200 in a week?

    no. you’ll only get ₦300 free airtime once a week.

  • 1. what's new on easycliq?

    reduced tariffs to all networks based on your daily usage.

    bonus on incoming calls (BOIC) - every five minutes call received from another network gives you one minute worth of free calls to use in the cliq community.

    unlimited SMS - for every billed SMS, you will be granted a free SMS to any etisalat line.

  • 2. how do I get this discounted tariff?

    it’s automatically available to all easycliq customers. simply use up to ₦25 a day to get the discount

  • 3. how do I enjoy the double your recharge offer?

    this offer is available to all new easycliq subscribers.

    for recharges below ₦200 you will be rewarded with 50% bonus, while recharges from ₦200 and above give you a bonus of 100%. this is applicable on every single recharge.

    bonus airtime can be used for calls and sms to all networks as well as PAYG data.

  • 4. do I get promotional services like cliq-4-d-week or double your recharge with the discounted tariffs?

    yes you do.

  • 5. how do I get the cliq-4-d-week service?

    no opt-in is required to enjoy cliq-4-d-week.

    once your total recharge for the week on easycliq reaches N200, you'll get an instant reward of 15MB, beginning at midnight on monday and ending on sunday at 11:59pm.

    alternatively, you can recharge N100 and this will give you 5MB. if you recharge another N100 before sunday at 11:59pm, you will get an additional 10MB.


  • 6. what happens to my cliq-4-d-week bonus if I opt out of easycliq?

    you will keep the free data and be able to use it. the free MMS will also be available for use until it expires. if you opt out, the off-peak rate will end.

  • 7. how do I confirm if I have the cliq-4-d-week bonus?

    dial *232# to find out the number of free MMS you have. dial *228# to know your data balance.

  • 8. what is cliq-4-d-day?

    it offers discounted call rates on easycliq lines. with cliq-4-d-day you get a discounted call rate of 20k/sec to other etisalat numbers and 1MB free for browsing, all for a daily fee of ₦5.

    to subscribe to cliq-4-d-day dial *330*1# or send "on" to 330. you’ll then get a notification SMS confirming your subscription.

    you can confirm whether you have opted into the plan or not by dialling *330# or by sending "help" to "330".

    to unsubscribe from cliq-4-d-day, dial *330*2# or send "off" to "330".

    you can also dial *200#, select prepaid then select easycliq to perform all of these activities.

  • 9. what is receiver pays?

    receiver pays service allows you to make a voice call and the receiving party pays for the call. to initiate, just dial 268 before the etisalat number of the person you want to speak to.

  • 10. what is one click-one tune?

    it’s a service that allows you to confirm if a friend’s line is part of the easycliq package. to use, dial *273* and your friend’s number#.

  • 1. what is easy life 4.0 limited edition?

    easy life 4.0 limited edition is another voice based prepaid package that gives you amazing rates to call all networks in Nigeria and selected international destinations.

    enjoy calls at 11kobo/sec to all networks (on-net and off net) once a daily access fee of N5 is deducted from your main account.

  • 2. will I be charged a fee to migrate to easylife 4.0 limited edition?

    migration into easy life 4.0 limited edition is free. however a daily access fee of N5 will be charged on the first call of the day. migrating out of easylife will attract a fee of N100 per migration request subject to the destination package.

  • 3. will I lose the services and promotions on my existing package if I migrate to easylife 4.0 limited edition ?

    when you migrate successfully to easylife 4.0 limited edition, you will lose all services and promotions of the old package. the features and services on the easylife 4.0 limited edition package will apply immediately.

    you will also lose all bonus accounts including all the features, services and promotions of the bonus account when you migrate successfully. You will however be informed before the migration is completed.

  • 4. is there an access fee on easylife 4.0 limited edition ?

    yes. there is a N5 daily access fee which is deducted on the first call of the day from your main account. This will grant subsequent call charges to be charged at 11k/s for both on-net and off-net calls. The daily access fee for the day will expire by 11.59pm daily.

  • 5. how do I get discount on international calls?

    when you successfully migrate to the easy life 4.0 limited edition plan, you can call USA, UK landlines, China, and India at 20kobo/sec throughout the day.

    calls to other international destinations are charged at the default rate.

  • 6. if I migrate out and then back into easylife 4.0 limited edition. will the daily access fee be deducted from my account before I can enjoy the discounted rate on local calls?

    yes, you will need to make a call from your main account at which point the the daily access fee will be deducted before you can enjoy calls at 11 kobo per second to all networks.

  • 7. can I enjoy promotional offers on easy life 4.0 limited edition?

    you cannot enjoy any promotional offers on easylife such as: double your recharge offer –weekend offer, one day pass, 9ja free credit promo, unlimited SMS, free night calls, and special daily double your recharge offer.

  • 8. can I enjoy e-top up recharge bonus while on easy life 4.0 limited edition?

    yes. you will get the bonus.

  • 1. who can opt in to easyflex?

    customers on easystarter, 0809uchoose, easycliq, talkzone, blackberry voice plan, easylife flat tariff and easybusiness.

    easyflex is not available to customers on enuff yarn+, eliteworld (prepaid and postpaid) or classic postpaid.

  • 2. how do I opt in to easyflex?

    simply dial *344*, choose your bundle and add #. for example, if you want easyflex bundle 1000 dial *344*1000#. you’ll receive an SMS to let you know if it was successful or not.

    you can also dial *200#, select prepaid then select easyflex to purchase any of the bundles.

  • 3. how much does opting in to easyflex cost?

    opting in to easyflex is free, and bundles start from as little as ₦300.

    you can confirm that you’ve opted in by dialling *244*3#.

    please note that while opting in to easyflex is free, outward-migration will attract a fee of ₦100 per migration request subject to the destination package.

  • 4. can I use my easyflex account to buy a data plan?

    no, your easyflex bundle airtime can only be used for pay as you go browsing, SMS, local calls to any network and international calls.

  • 5. how do I move from one easyflex bundle to another?

    to change your easyflex bundle, simply recharge the amount and dial the applicable subscription code.

  • 6. which account takes priority when data is being used?

    the data bonus account takes priority, followed by the data main account, then main account as pay as you go.

  • 7. do I have to keep opting in every time my flex bundle expires?

    no. ensure you have sufficient amount in your account on or before the expiry date, and your bundle will automatically renew.

    when it does, your easyflex bundle account will be credited accordingly.

    however, if there is any balance remaining in your easyflex bundle account before renewal, it will not be rolled over.

    if there isn’t enough airtime and auto-renewal fails, you’ll have to dial the code to opt in before the validity date.

    if auto-renewal fails, all calls and SMS will be charged at the rate of 40k/sec from the main account.

  • 1. What is the Cliqliteworld website?

    Cliqliteworld is a one stop center for everything education and fun. Click here for more information. www.cliqliteworld.com.ng

  • 2. what are the available preloaded contents on the cliqlite tab?

    the educational contents include approved NERDC texbooks for primary, junior and senior secondary school textbooks, past questions, dictionary, sounds (pronunciation app), typing tutor, and spell me right

  • 3. is there a daily charge or opt-in fee when I subscribe?

    no, there is no daily charge or opt-in fee when you subscribe for the first time. a fee of ₦100 applies for subsequent times that you opt in to cliqlite.

  • 4. is there a charge to opt out? when can I opt out?

    you can opt out at any time and there’s no charge for this, but you can only move to easycliq. you can then move to other products from easycliq.

  • 5. how do I get the birthday reward?

    simply register your date of birth during your sim registration. your birthday reward of free airtime to call all networks will be triggered on the registered date.

  • 6. what data rewards can I enjoy with cliqlite?

    there are two types of data rewards: weekly data reward and 100% extra bonus on purchased data.

    to get the weekly data reward simply recharge a minimum of ₦100. you will get 10MB of data valid for seven days to browse any site. you also get free access to selected educational sites.

  • 7. which websites will I have free access to?

    you must recharge a minimum of ₦100 to get free access to 5 educational sites and 2 social sites. the sites are:

    www.passnownow.com.

    www.mindset.co.za.

    www.jamb.org.ng.

    www.waecdirect.org.

    www.skooolnigeria.com.

    www.kuluya.com.

    www.2go.im.

  • 8. how do I get the 100% bonus on purchased data?

    simply purchase a data plan from 200MB to 10GB and you’ll get an extra 100% bonus valid for 30 days. this can be used to browse the named educational sites.

  • 9. can I chat directly from the www.2go.im?

    no, but you can download and install the chat application from the 2go.im. you can also buy a cliqlite mobile device that has 2go chat pre-installed.

  • 10. how do I enjoy the double your recharge offer?

    this offer is available to all new cliqlite subscribers.

    for recharges below ₦200, you will be rewarded with 50% bonus while recharges from ₦200 and above give you a bonus of 100% on every single recharge. the bonus can be used for calls and SMS to all networks as well as PAYG data.

  • 11. how do I enjoy the in-coming calls bonus on cliqlite?

    for every five minutes of calls received from other networks, you get one free minute to call easycliq or cliqlite numbers.

  • 12. what are the available preloaded contents on the cliqlite tab?

    the educational contents include approved primary, junior and senior secondary school textbooks, the wikipedia app, okada books, dictionary, sounds (pronunciation app), typing tutor, and spell me right.

    there are also game apps such as sudoku, word/jigsaw puzzles and social apps such as 2go.

  • 13. how do I enjoy unlimited SMS?

    for every billed SMS, you will be granted a free SMS to any etisalat line.

  • 14. what benefits do I enjoy on the cliqlite SIM?

    - 10MB of free browsing every week. - free access to 5 educational and 2 social websites: www.passnownow.com, www.mindset.co.za, www.waecdirect.org, www.skoolnigeria.com, www.kuluya.com, www.2go.im and www.jamb.org.ng.
    - free birthday reward.
    - receiver pays feature.
    - bonus on incoming calls and unlimited SMS.
    - regressive tariff.

  • 1. what is the easy cliq social me pak?

    easycliq social me pak is a specially designed service that allows access to selected social media apps at a discounted rate of N150 weekly or N500 monthly.

  • 2. what do I need to do to get the discounted social me pak rate?

    to get the discounted social me pak rate on easy cliq, recharge N200 within seven (7) days. the recharge of N200 can be either single or cumulative. this recharge condition is applicable to both weekly and monthly bundles.

  • 3. who can benefit from easycliq social me pak?

    easycliq social me pak is open to all new and existing easycliq subscribers.

  • 4. what are the available social apps on the easycliq social me pak?

    on the social me pak, you get BBM, WhatsApp, Facebook, Twitter and Instagram.