How to Activate

Prepaid

 1.   To activate etisalat BlackBerry Internet Service (BIS) on a prepaid line, do the following:
  • Ensure you have airtime equivalent to the monthly service charge for BIS in your account
  • Send ‘bis’ in an sms to 399 or dial *399*1#

  • The service will be activated within the next 24 hours with the subscriber receiving an alert to that effect.
 2.   To activate etisalat BlackBerry Enterprise Service Plus, go to the nearest etisalat experience centers.

Postpaid

To activate any of the etisalat Blackberry services on your postpaid lines, you need to visit any etisalat Experience Center and talk to the Retail Executives.
**Please note that all charges specific to your plan still apply.

Renewal

Prepaid

Renewal is automatic for Prepaid as long as you have the required airtime in your account. In the case where you have insufficient airtime in your account on your due date, the service is suspended until such a time when you have equal to or more than the required amount.

Postpaid

For postpaid lines, renewal is dependent on your postpaid bill settlement status. If your line is active having paid your bill, then the BlackBerry service will be automatically renewed. Otherwise, your BlackBerry service will be suspended until your bills have been settled.